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Understand How We Handle Your Privacy

At spexch247, your personal data is handled with clear purpose and defined limits — we collect only what we need to run your account, process transactions via UPI…

Data collected with purposeUPI, Paytm, PhonePe transactions protectedYour rights, clearly statedIndia-specific data handlingContact us any time for access requests
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spexch247 Understand How We Handle Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you want to access, correct or delete data we hold about your account, our privacy support team is reachable through three direct channels.

Email Privacy Request Send your data access or deletion request to our dedicated privacy address at spexch247.net. Include your registered account email so we can locate your records and respond within the statutory period.
Live Chat — Account Verified Log into your account and open the live chat window to raise a privacy query directly with a support agent. Agents are available around the clock and can escalate data requests to our privacy team on your behalf.
Help Centre Form Use the structured privacy request form in our Help Centre to specify exactly which data you want to access, correct or have removed. The form routes your request to the right team without delay.
HOW WE PROTECT YOU

Explore Our Data and Security Commitments

Every technical and procedural control we run is designed to keep your account data accurate, accessible only to you, and protected from unauthorised access.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings panel in your account or via your browser. Opting out of analytics cookies does not affect your ability to use the platform.

Payment Data Handling

UPI handles, Paytm wallet references and PhonePe numbers are encrypted at rest and in transit. We never store full card numbers. Payment identifiers are used only to match your deposit or withdrawal and are not shared with any advertising or analytics partner.

Account Security Practices

Your account is protected by password hashing and optional two-factor authentication via your registered mobile number. We log all login attempts and flag unusual access patterns. Suspicious sessions trigger an automatic lock and an alert to your registered contact.

Data Retention Schedule

Active account data is retained for the duration of your account and for a further period required under applicable Indian law after closure. After that window, data is permanently deleted from our systems. You can request a retention summary at any time through our privacy contact form.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you at any time. If any record is inaccurate — name, email, linked payment identifiers — submit a correction request and we will update it within the timeframe set by applicable law, usually within 30 days.

Who to Contact for Changes

Our privacy team handles all data subject requests, policy questions and third-party data-sharing queries. Write to [email protected] or use the Help Centre form. For urgent account-security concerns, live chat connects you to a trained agent in under two minutes.

Switch to the Answers You Need

These are the questions we hear most often about how spexch247 handles personal data, how long we keep it, and what steps you can take to access or remove your information. If your question is not covered here, reach out through live chat or the Help Centre form.

We collect your name, email address, mobile number, and date of birth for identity verification. When you make a deposit or withdrawal via UPI, Paytm or PhonePe, the associated payment identifier is also recorded against your account.

We share data only with payment processors needed to complete your transactions and with identity verification services required by applicable law. We do not sell your data or share it with advertisers. All third parties are bound by data processing agreements.

Submit a subject access request via the Help Centre privacy form or email [email protected] from your registered address. We will compile and send your data within the timeframe required under applicable Indian data protection law.

Yes. You can request deletion of your account and associated personal data at any time. We will delete records not required to be retained under applicable law. Certain transaction logs may be held for the statutory period before deletion.

Payment identifiers are encrypted using industry-standard protocols both at rest and in transit. They are used solely to process and match your transactions and are never shared with advertising networks or stored in unencrypted logs.

After account closure, we retain data for the period required under applicable Indian law — typically several years for financial transaction records. Once that window expires, all personal data is permanently and securely deleted from our servers.

Contact our privacy team at [email protected] or raise the matter through live chat for immediate escalation. If you are unsatisfied with our response, you have the right to escalate the matter to the relevant data protection authority under applicable Indian law.

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